Trouble Shooting

When you are having problems with the product

My pen nib is not getting lighter
• Make sure the cap is off and the nib of the marker is touching the nib in the Mixing Chamber • Make sure you are holding the pen in a vertical p...
Mon, 13 Oct, 2014 at 3:19 PM
My color goes dark too fast
• Infuse the nib with the Toning Medium for a longer period of time • For best infusion, make sure your pen is being held in a vertical position
Mon, 28 Jul, 2014 at 6:50 PM
My blend looks streaky
•Try holding your pen more upright so the lighter color in the nib is laid down first
Mon, 28 Jul, 2014 at 6:51 PM
My Brush Nib feels a bit hard
As noted in the instructions, When first coloring with your Chameleon Color Tones pen, the SuperSoft Brush Nib might seem slightly hard and appear pointed...
Mon, 29 Sep, 2014 at 12:44 PM
How do I blend large areas with Chameleon Pens
The pens are really designed to do full color gradations in smaller areas around 1- 1.5 inches in size,  that is when they give a really nice transition of...
Mon, 13 Oct, 2014 at 8:03 PM
Downloading Digital Images from Store
Currently the download process is done through our site as these images are usually for sale  but we will be choosing one image a ...
Sat, 11 Oct, 2014 at 4:35 PM
Help I have contaminated my Mixing Nib with color!
If you have left your pen in the fused position too long either lying on it's side or upside down you may have some of the color seep into the mixing c...
Wed, 15 Oct, 2014 at 3:24 PM
I have trouble getting the cap off the pens!
The pen caps are tight as it is an alcohol ink system,  so they need to be airtight so the ink does not evaporate.  However, they do work in a bit once y...
Thu, 13 Nov, 2014 at 1:45 PM
My coloring is bleeding
You can try using a different dye, Memento dye shouldn’t bleed, that is the ink that we use and recommend.  If you are using dye ink, you could try ...
Fri, 16 Jan, 2015 at 8:42 AM