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Pens storage case weak on edges, corners and folds

Hi, i have contacted this company already about a month ago about the terrible condition of my storage case for my 52 pen set of chameleon pens. The case joints are falling apart. I have never taken my case outside or put it under any duress. It has only been used at my crafting table and I only bought the set just before christmas. I was asked to supply my name and address details and photos of my damaged box, which I did but I have heard nothing more from you. I would really like a replacement case or an alternative storage medium to help keep my pens safe and sound. I look forward to hearing from you soon. Thank you
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